Frequently Asked Questions

No, to place an order and track its progress, only an email address is required, even without registration. However, we recommend creating a Bloomeer Account to facilitate the purchasing process and to access your Wishlist and updates on your orders.

By creating a Bloomeer account and placing an order, you will automatically be enrolled in our loyalty program at the Amber level. Every purchase brings you closer to unlocking exclusive rewards, including special discounts, early access to sales, priority customer service, free shipping, and personal shopper services.

If you have forgotten your password, click on Forgot Password? on the login page and enter your email address. You will receive an email with the necessary instructions. The email may take a few minutes to arrive; please also check your spam folder. If you have forgotten your password, click here.

Interested in staying updated with the latest arrivals, trending styles, and exclusive promotions? Simply input your email address in the designated field at the bottom of the Homepage. By accessing your Account, you can tailor your email preferences to suit your interests.

Follow this step-by-step guide for a seamless shopping experience:

• Select a category from the dropdown menu or use the Search function to find a specific product or brand.
• Identify the item you wish to purchase and click on "Add to Cart". Once you've selected all the items you're interested in, proceed to checkout.
• Log in to your account or sign up if you haven't already. Alternatively, you can continue as a guest.
• Finalize your order by providing shipping address, payment information, and delivery details. After payment confirmation, we will carefully prepare and dispatch your order to the provided address. You will receive updates on every step of the shipping process via email, complete with detailed tracking information.

On each product page, click on Size Guide to view a comprehensive size conversion chart.

Yes, you can request the cancellation of an order before it is prepared for shipment. Visit the Orders and Returns section to proceed. If you've placed an order as a guest and wish to make changes, enter your order details here. Unfortunately, it is not possible to add products to an existing order; separate purchases will be necessary.

Bloomeer is your destination for exclusive products, handpicked by our expert team. Pricing is set by each Partner Seller, meaning an item's price may vary based on its origin and the delivery address. This also explains why adding an item to your cart or Wishlist does not lock in a specific price. For the most accurate pricing, please select your shipping location from the menu at the top right of our site (flag icon).

Transactions can be made in Euros or Dollars, and this will be displayed at checkout before you finalize your purchase.

Your payment will be processed through the Stripe payment gateway. The charge will occur once you receive confirmation of your order.

We accept the following payment methods:

• Visa
• MasterCard
• Maestro
• American Express
• Diners
• JCB
• Alipay (available only for the China, Hong Kong and Macao)
• For your security, all payment checks are conducted at the time of purchase.

We hold your personal data in the strictest confidence, sharing it only with your consent or as legally permitted. For further details, please consult Bloomeer's Privacy Policy.

You can set up a notification to be alerted as soon as an out-of-stock size becomes available again. To do this, go to the product page, select Can't find your size? from the size dropdown menu, and click on Notify me when available. Choose your size and enter your email address to stay informed.

Currently, we do not offer a reservation service to ensure all our customers have equal opportunity to purchase our most sought-after items, often available in limited editions. However, we provide a personal shopper service to offer you a tailored shopping experience. Book an appointment with one of our experts here.

We are committed to ensuring the authenticity of each product, carefully selected by our experts from the finest brands, artisans, and manufacturers.

Your order will be meticulously packed in a protective box along with the original product packaging. Additional materials provided by the Partner Seller (such as cloth bags, dust bags, protective plastic packaging, boxes) will be used to ensure that your purchases arrive in perfect condition.